Privacy Policy
Last updated 18 July 2026
HelperSync ("HelperSync", "we", "us"), operated by Deacon Lock (doing business as HelperSync) in Singapore, helps household employers plan their domestic helper's week and share that plan with her, in her own language, over WhatsApp. This policy explains what information we collect, how we use it, and the choices you have. It applies to the HelperSync mobile app and the plans we deliver on your behalf.
If you have any questions, email us at support@helper-sync.com.
1. Information we collect
Account information. You sign in with Sign in with Apple. Apple shares your name and an email address (which may be Apple's private relay address) so we can create your account. We do not collect or store a password — Apple handles authentication.
Your household and schedule. The information you enter to build the plan: your household's working hours, breaks and day off, the tasks and routines you set up, and your scheduling preferences.
Your helper's information that you provide. To deliver the plan to your helper, you give us her name, her mobile (WhatsApp) number, and her preferred language. You are responsible for having her agreement to share this with us (see Section 5).
Plan delivery and responses. When we send your helper her plan and she responds over WhatsApp — for example marking a task done, or sending a photo as proof of a completed task — we receive and store those messages and images so we can show you what's been done.
Subscription information. If you start a trial or subscribe, your purchase is processed by Apple and managed through RevenueCat. We receive your subscription status (active, trial, expired). We never receive or store your card or payment details.
Notifications and basic diagnostics. A push-notification token so we can send you reminders (for example, before your trial ends), and basic technical logs to keep the service running and diagnose problems.
We do not collect audio or voice recordings. An earlier version of the app had a voice-planning feature; it has been removed, and the app no longer records or transcribes audio.
2. How we use your information
- To build your helper's weekly plan and automatically rebalance it around changes (errands, appointments, her day off).
- To translate the plan into your helper's language and deliver it to her over WhatsApp.
- To show you what's been completed and keep the two of you in sync.
- To manage your account, trial, and subscription.
- To send you the reminders and notifications you'd expect.
- To secure, maintain, and improve the service.
We do not sell your personal information, and we do not use it for advertising.
3. Service providers we share information with
We share information only with the vendors that make HelperSync work, and only as needed to provide the service. They act as our processors and are not permitted to use your information for their own purposes.
- Supabase — our database, authentication, and file storage. Holds your account, household, schedule, your helper's details, and proof photos.
- OpenAI — translates the plan text into your helper's language. It processes task and schedule text; per OpenAI's API terms, this content is not used to train their models.
- Twilio — delivers plans and receives replies over WhatsApp. It processes your helper's phone number and the messages and photos exchanged.
- Apple — Sign in with Apple, App Store payments, and push notifications.
- RevenueCat — manages subscriptions and trials, and processes your subscription status and purchase events.
4. WhatsApp delivery
Plans are delivered to your helper through WhatsApp using Twilio, and she can open her plan through a secure, no-install web link. Your helper does not need to install HelperSync, and there is no password or PIN for her to manage — she interacts entirely through her normal WhatsApp. Messages sent over WhatsApp are also subject to WhatsApp's and Meta's own terms and privacy practices.
5. Information about domestic helpers
HelperSync is designed to give your helper a clear, fair, and predictable schedule in her own language. Because you provide us with information about another person (your helper), please note:
- You should tell your helper that her name, phone number, and schedule are managed through HelperSync, and have her agreement before adding her.
- Your helper has rights under Singapore's Personal Data Protection Act 2012 (PDPA), including the right to access and correct her information and to withdraw consent.
- We act as a data processor for the helper's information on behalf of the household, and we will not share it with any third party — including helper or employment agencies — except the service providers in Section 3, and never for marketing, without the helper's prior explicit consent.
- Your helper can contact us at support@helper-sync.com to access, correct, or request deletion of her information, and we will work with both the helper and the household to honour the request.
6. Data retention and deletion
We keep your information for as long as your account is active. You can delete your account and its data at any time from within the app, or by emailing support@helper-sync.com. When you do, we remove your account and associated data from our active systems, except where we must retain limited information to comply with legal obligations or prevent fraud or abuse.
7. Security
We protect your information with encryption in transit, access controls, and reputable infrastructure providers. No system is perfectly secure, but we work to safeguard your data and to notify you where required by law if something goes wrong.
8. International transfers
HelperSync's providers may store and process information on servers located outside Singapore (for example in the United States). Where we transfer information internationally, we take steps to ensure it remains protected in line with the PDPA.
9. Children
HelperSync is intended for adults (household employers). It is not directed to children, and we do not knowingly collect personal information from children.
10. Your privacy rights
Depending on where you live, you may have the right to access, correct, or delete your personal information, and to withdraw consent to our processing of it. To exercise any of these rights, email support@helper-sync.com. Withdrawing consent will not affect the lawfulness of processing carried out before the withdrawal. You can also opt out of marketing messages at any time via the unsubscribe link in our emails or your notification settings; we may still send you essential service messages.
11. Changes to this policy
We may update this policy from time to time. When we make material changes, we will update the "Last updated" date above and, where appropriate, notify you in the app.
12. How to contact us
For any questions, requests, or concerns about your privacy, you may contact our Data Protection Officer:
Deacon Lock, Data Protection Officer
Email: support@helper-sync.com
Phone: +65 8768 5650
239 Bukit Panjang Ring Rd, Singapore 670239